SHIPPING & RETURNS
Shipping Policy
At The Great Wine Experience we endeavour to offer the best and quickest shipping service possible.
We deliver in 1-3 working days..
We offer FREE SHIPPING in Denmark for purchases over 690,- kr.
The normal shipping cost is 80,- kr. incl. taxes to bridged addresses in Denmark.
We usually send with GLS or PostNord. Please let us know if you have a preference.
We will send the wines to the address written in your order. Please let us know if you would like us to send the package to a post box instead.
You can also choose to pick up your wine in our wine shop in central Copenhagen and save on the shipping expenses. Please wait for a confirmation e-mail informing you that the order is ready to be picked up.
The address is:
The Great Wine Experience
Kompagnistræde 28
1208 København K
​
Please contact us on natalie@tgwe.dk for delivery outside of Denmark.
​
All orders received on weekdays are generally dispatched the next working day. This is provided that the Goods are in stock. Orders received Saturday and Sunday will not be dispatched until next working day.
Orders, shipping to addresses in Denmark are usually delivered within 1-3 working days from the time they have been dispatched from our warehouse.
Delivery will be made to the address specified by the Customer.
The Company may use any method of delivery available to it. The Company will use reasonable endeavors to meet delivery and/or performance estimates, but in no circumstances shall it be liable to compensate the Customer for non-delivery, non-performance, or late delivery or performance. Time for delivery and/or performance will not be of the essence.
​
The Great Wine Experience cares about our environment and strives to limit unnecessary paper waste, and will therefore not attach a printed waybill stating order details together with the goods. All details of the purchase are written in the electronic order confirmation the customer receives by e-mail.
Inspection, defects and non-delivery
The Customer must inspect the Goods as soon as is reasonably practicable.
The quantity of any consignment of Goods, as recorded by the Company upon despatch from the Company's place of business, shall be conclusive evidence of the quantity received by the Customer on delivery, unless the Customer can provide conclusive evidence to the contrary. The Company will not be liable for any non-delivery of Goods unless written notice is given to the Company within 3 working days of the date when Goods should have been delivered.
We provide a 2-year right of complaint in accordance with the Danish Sale of Goods Act. The right of complaint does not cover errors or damages directly or indirectly caused as a result of incorrect operation, poor maintenance, violence or unauthorized interventions. Wine is an organic product and the right to complaint follows the product's natural shelf life. Complaints about errors and defects must be notified to us as soon as possible.
The liability of the Company for non-delivery or non-performance or for Goods notified as defective will be limited to replacing the Goods in question, or to refund the price paid for the relevant Goods. In connection with complaint cases, we bear all natural shipping costs.
In the event of a complaint, error, defects or possibly non-delivery please contact us as soon as possible by calling +4550128381 or sending an e-mail to natalie@tgwe.dk.
Return & Refund Policy
Prior to returning any Goods to the Company for any reason, the Customer must contact the Company. All Goods are returned at the Customer's risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return. The Company has to receive the Goods within 14 calendar days from the date the Goods were received by the customer.
To be accepted for return on this basis, Goods should be returned undamaged by the Customer and in their original packaging.
Orders can be canceled free of charge until the moment the goods are shipped. Should we receive a notice of cancellation once the goods are shipped, it would be considered a return.
To make a return please contact the Company by sending an e-mail to natalie@tgwe.dk.
​
Return address:
The Great Wine Experience
Kompagnistræde 28
DK-1208 København K
Denmark
​
​